Damaan centralizes ticket management, incident tracking, and SLA monitoring across all your systems. Integrate any external platform via API, or manage everything directly inside Damaan.
Damaan handles your complete service lifecycle, from ticket creation to resolution, across every system and project you manage.
Create, assign, and track tickets with rich descriptions, priority levels, conversation threads, and full audit trails. Auto-numbered and SLA-aware.
Connect unlimited external systems (ERP, CRM, HR, and more) via REST API. Each system gets its own API key, webhook, and project hierarchy.
Group tickets under projects with unique codes. Each project has its own manager, SLA rules, and analytics, all within a unified dashboard.
Three built-in roles: Admin (full control), Manager (project and team oversight), Agent (ticket handling). Granular permissions per role.
Define SLA policies per system and priority. Automatic deadline calculation, breach alerts, and real-time notification bell with sound.
Live stats: open tickets, resolution rates, SLA breaches, tickets by status, priority, and system. Actionable insights at a glance.
Connect any external platform to centralize tickets via our REST API, or use Damaan as your complete standalone ticket and service management system.
Connect your ERP, CRM, HR, or any custom system. Send tickets via API and receive webhook callbacks.
No external system? No problem. Use Damaan directly as your complete service management platform.
Full control over the entire platform
Oversee projects and team operations
Handle tickets and provide support
Full REST API with Bearer token auth, webhooks, and comprehensive documentation. Connect in minutes.
/api/v1/tickets
{
"system_code": "crm",
"project_code": "client-portal",
"title": "Payment not confirmed",
"description": "Client payment deducted but order still pending.",
"priority": "high",
"type": "payment",
"source": "api"
}{
"ticket_number": "DAM-2026-000234",
"status": "open",
"sla_deadline_at": "2026-02-28T15:30:00Z"
}SAP, Oracle, Odoo, Microsoft Dynamics, and any ERP that can make HTTP calls.
Salesforce, HubSpot, Zoho, or your own custom CRM.
Automate leave requests, IT support, and facility management tickets.
Any system that can make a REST API call: mobile apps, IoT, websites, and more.
Try Damaan free for 14 days. No credit card required. Upgrade to the annual plan when you're ready.
Perfect to explore Damaan risk-free
Everything you need to run your operations
Start with a free 14-day trial. No credit card needed. Manage all your tickets, systems, and projects in one place.